Shipping Policy

We currently ship to addresses in the mainland (contiguous) United States — the 48 contiguous states and Washington, D.C.

We don’t yet ship to Alaska, Hawaii, U.S. territories, military (APO/FPO/DPO) addresses or other countries. If you’re outside our shipping area and have your heart set on something, email us and we’ll tell you honestly whether we can help.

We ship with USPS, so P.O. boxes are fine.

Everything is 3D printed, hand-painted and personalized after you order — nothing sits on a shelf. Most orders are ready to ship in 3–10 business days; larger pieces such as our cordless lamps can take up to 14 business days. An order ships once every item in it is ready.

Around holidays and busy seasons it can take longer; if your order will be late, we’ll email you. Need it by a certain date? Email us before you order and we’ll tell you honestly if we can make it.

Personalization is made exactly as you enter it at checkout, so please check names and spelling. If a product asks for a photo, upload it on the product page before you check out — missing or unclear details can delay your order while we check with you.

Free shipping on orders of $85 or more (before tax), to anywhere we ship.

Below that, shipping is calculated at checkout from USPS rates for your order’s size, weight and destination, plus a small handling charge for packaging. You’ll always see the exact cost before you pay.

Choose your USPS service at checkout. Typical delivery times, after your order ships:

• USPS Ground Advantage: 2–5 business days
• USPS Priority Mail: 1–3 business days
• USPS Priority Mail Express: 1–2 business days

We ship from Texas, so nearby addresses often arrive sooner and distant ones later. Delivery times are USPS estimates, not guarantees, and weather or holidays can slow them down. Faster shipping speeds up delivery, not the time it takes us to make your order.

Every order ships with tracking. You’ll get an email with your tracking number when it ships, and can follow it at usps.com.

Hand-painted pieces are fragile, so we pack them with care: busts, statues and lamps travel in boxes with protective padding, and smaller, sturdier items such as name plates in padded mailers.

Damaged or wrong item: email us within 14 days of delivery with your order number and photos of the item, the packaging and the shipping label. Please keep the packaging until we’ve sorted it out. We’ll repair, remake or replace it, or refund you.

Lost in transit: if tracking stops moving or shows the parcel lost, email us. We’ll open a claim with USPS and, once it’s confirmed lost, remake and resend your order or refund it.

Marked delivered but not received: please check around your door, mailbox and with neighbors, and give it a day — USPS sometimes marks parcels delivered early. Then contact your local post office. If it still hasn’t turned up, email us within 14 days of the delivery date and we’ll help you open a USPS search and work out what we can do.

Wrong address: please double-check your address at checkout. If a parcel comes back to us because the address was incorrect or incomplete, we’ll reship it once you confirm the right address; the new shipping cost is yours.

You can cancel or change an order within 24 hours of placing it, as long as we haven’t started making it. After that it’s being made just for you and can’t be cancelled or changed.

Because everything is made to order, we don’t accept returns or exchanges for change of mind. Anything damaged, defective or not what you ordered is on us — see above. Full details are in our Terms of Service.

Questions about shipping or your order? We’re happy to help.